The Situation

Gretchen Scott is a retailer of hand tailored, stylish and unique designer apparel for any occasion.

Gretchen Scott’s website had been through the hands of multiple developers. Although their site was functional, they were frustrated with their agency’s poor service, lack of communication and growing cost from mismanagement.

The Solution

After reviewing our communication process, including weekly reports, transparent billing, and a dedicated client advocate, Gretchen Scott knew they had found the right agency to “set their ship straight.”

We took over the maintenance of the site, implemented a store locator and optimized the site’s performance. A robust B2B portal was integrated that could be managed from the same backend. Finally, we created an import-export process for orders and added advanced metrics and reporting.

The Success

We exceeded Gretchen Scott’s expectations of a responsive agency with our combination of Magento expertise and clear, frequent reporting and constant communication. The site’s performance, speed, and user experience were all improved. They have stayed on as a client since they first came on board.

Improved UX and Site Performance

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