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Is your customer service department alone? Stranded? Stuck on a deserted island, with no company but a palm tree, a coconut, and a broken boat? Okay, that analogy may be a bit much. But it’s a good question. Is your…
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8 eCommerce Customer Service Mistakes You NEED To Stop Making (Yesterday)
Customer service is hard. But providing excellent support is absolutely essential – especially for eCommerce companies. In a previous post, we discussed the importance of implementing a customer service strategy and provided you with a few tips on how to…
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eCommerce Shoppers and Customer Service
You pride yourself on providing great customer service. Ok, maybe not Zappos level customer service but you answer when customers call and listen to what they say and really try to help. But is that enough? Is that what your…
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How To Implement A Customer Service Strategy
eCommerce customers may seem fickle. Hard to please. Difficult. But if you’re having trouble providing excellent customer service to your customers, the problem might not be your customers at all. It might be your approach to customer service. Every company…
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Magento PCI Compliance
PCI compliance is essential for any online store. If you’re using Adobe Commerce (Magento) for your store, this is a great start – as a Level 1 Solution Provider, Adobe Commerce helps you comply with PCI/DSS standards. But that’s only…
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Braintree Vs. PayPal Vs. Authorize.net
Out of the box, Adobe Commerce (Magento) supports three different payment gateways – Braintree, PayPal, and Authorize.net. But which one is right for your store? That’s a great question – and it’s what we’ll answer in this post from 121eCommerce.…
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Answering The 7 Most Common FAQs About Adobe Commerce (Magento) Payment Gateways
When you’re launching an eCommerce store with Adobe Commerce (Magento), one of the first steps you’ll need to take is choosing and setting up a payment gateway. This is a service that accepts, processes, and deposits payments on your behalf…
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Adobe Commerce (Magento) Payment Gateway
A payment gateway, also sometimes called a “payment processor” is a critical part of your Adobe Commerce website. In simple terms, this is the “middle-man” between your eCommerce store and your customers. When your customers make a purchase on your…
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How Adobe Commerce (Magento) Simplifies eCommerce Content Management
A great eCommerce site doesn’t just need to load quickly, convert customers, and provide an excellent shopping experience. It needs to be flexible, powerful, and easy to administer – particularly when it comes to content management. This is an area…
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Understanding How To Maximize Performance With Adobe Commerce (Magento) SWAT (Site-Wide Analysis Tool)
Adobe first launched the SWAT (Site-Wide Analysis Tool) as part of Adobe Commerce v2.4.1, and it was fully integrated into the Adobe Commerce (Magento) Admin Panel in late 2020. This unique tool allows Adobe Commerce customers to get real-time access…