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SEO is absolutely essential for eCommerce stores. When searching for products to buy, most people turn to a search engine like Google or Bing. That means ranking highly in search results is the best way to get your brand and…
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Answering Your FAQs About eCommerce Shipping Costs
How do you figure out shipping costs? Which carriers offer the best rates? Is it worth choosing flat-rate shipping or free shipping? How do shipping carriers and websites calculate shipping costs, anyway? You’ve got questions, and we’ve got answers. In…
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Slow Magento Loading Times Killing Conversions?
If your Magento store is having performance issues, you may be stumped. Is it the cloud? Are your images too high-res? Is something wrong with the platform itself? Are your third-party extensions or custom API integrations responsible? Don’t panic. Before…
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The Top 2 Ways To Organize An Auto Parts eCommerce Site
So you’re building an auto parts eCommerce site. That’s a great choice! The market for automotive parts is booming. And one of the most important things to do – besides choosing an eCommerce platform – is to think about how…
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How To Pick The Best Shipping Carrier For Your Online Business – What To Consider
For online businesses, shipping matters. 13% of customers will never place another order with your business if their shipment is late. 34% of customers say that “long delivery times” are a top reason they choose to shop at brick-and-mortar stores,…
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What’s New In Adobe Commerce (Magento) 2.4.3?
After a beta and pre-release period that began in early July, Adobe Commerce (Magento) 2.4.3 has arrived with the usual plethora of enhancements, bug fixes, and functionality upgrades. Below we’ll explore some of the highlights of Adobe Commerce (Magento) 2.4.3.…
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How to Turn Your Help Desk Into a Profit Center
This post was contributed by Rachel Fefer, Enterprise Partnership Director for Gorgias Customer service is often viewed by brands as a reactive measure – a necessary cost to answer customers when they have a problem. But with the right tools…
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The Top 5 Ways Adobe Commerce Helps You Improve Customer Service
At 121eCommerce, we’re always emphasizing the importance of customer service. That’s because when it comes to the overall customer experience, customer support is a “make or break” aspect of your business. Great customer service drives sales, larger average order value…
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No Department Is An Island – The Importance & Benefits Of A Holistic Approach To Customer Service
Is your customer service department alone? Stranded? Stuck on a deserted island, with no company but a palm tree, a coconut, and a broken boat? Okay, that analogy may be a bit much. But it’s a good question. Is your…
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8 eCommerce Customer Service Mistakes You NEED To Stop Making (Yesterday)
Customer service is hard. But providing excellent support is absolutely essential – especially for eCommerce companies. In a previous post, we discussed the importance of implementing a customer service strategy and provided you with a few tips on how to…